How long is a change of address kept on file by USPS?

The correct duration that a change of address is kept on file by the USPS is 18 months. When a customer submits a change of address request, the USPS maintains this information for 18 months to ensure that all mail is forwarded to the new address during this transition period. This duration allows for adequate time for the sender and the recipient to update their addresses with others, thereby minimizing mail delivery issues.

Additionally, after the 18 months have elapsed, the service is discontinued automatically, and the records are purged to maintain an updated and streamlined database. Understanding this timeframe is crucial for anyone working in retail clerk positions so that they can properly inform customers regarding their mail forwarding requests and help them manage their mail effectively during a move.