What does RCE stand for in postal service terminology?

RCE in postal service terminology stands for Retail Customer Experience. This term emphasizes the importance of understanding and enhancing the overall experience that customers have while interacting with retail postal services. A positive retail customer experience involves multiple aspects, such as the effectiveness of service delivery, the environment of the retail location, and the responsiveness of staff to customer needs. By focusing on enhancing the retail customer experience, the postal service aims to foster customer loyalty, improve satisfaction, and encourage repeat business. The concept encompasses everything from the accessibility of services to the quality of customer interactions, all of which are crucial for maintaining a strong relationship with the community they serve.