What type of words are referred to as trigger words?

Trigger words are terms that can create a strong negative reaction or emotional impact, often leading to heightened feelings such as anger, fear, or discomfort. These words can evoke intense memories or sentiments, making them significant in various contexts such as communication, marketing, or customer service.

Understanding trigger words is essential for effectively interacting with customers, as they can influence how messages are received and can potentially escalate or de-escalate situations. Being mindful of trigger words helps in crafting communication that avoids unnecessary conflict and promotes a more positive exchange.

The other word categories, such as those generating positive feelings, having a neutral impact, or encouraging discussion, do not specifically encompass the concept of triggering an emotional or negative response, which is the defining characteristic that clarifies why the selected answer aligns with the definition of trigger words.